Frequently Asked Questions
Find answers to common questions about Akalgo Software's trading systems, setup, and support.
No. Our trading software is fully automated and beginner-friendly. The system is designed to execute trades automatically based on pre-set algorithms, requiring minimal manual intervention. However, basic understanding of Forex trading concepts is recommended for optimal results.
We support both MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms. Our Expert Advisors (EAs) are compatible with all versions of these platforms and are regularly updated to ensure compatibility with the latest releases.
Yes, our software works with all Forex brokers that support MT4/MT5 platforms. We recommend using regulated brokers with stable server connections for optimal performance. Our team can provide broker recommendations based on your region and trading preferences.
No system can guarantee profits. Forex trading involves substantial risk of loss. Performance depends on market conditions, broker execution, and your risk management settings. Past performance is not indicative of future results. Always trade with funds you can afford to lose.
Yes, we provide regular updates to improve performance, add new features, and ensure compatibility with platform updates. Update availability depends on your pricing plan:
- Basic Plan: Critical bug fixes only
- Pro Plan: Regular updates for 1 year
- Enterprise Plan: Lifetime updates and priority support
Yes, we offer a free demo version of our software. You can request a demo through our contact page. The demo includes most features with limited functionality or time restrictions, allowing you to test the system's performance before making a purchase decision.
Yes, our trading systems can run 24/7. For continuous operation, we recommend:
- Using a Virtual Private Server (VPS) specifically designed for Forex trading
- Keeping your computer running continuously with a stable internet connection
- Ensuring your broker's server has good uptime and low latency
We offer comprehensive support based on your subscription level:
- Email Support: Available for all customers with 24-48 hour response time
- Live Chat: Available for Pro and Enterprise plans during business hours
- Phone Support: Priority phone support for Enterprise customers
- Setup Assistance: We help with installation and configuration
- Educational Resources: Tutorials, guides, and best practices
Still have questions?
Can't find the answer you're looking for? Our support team is here to help you with any questions about our trading systems, setup, or features.
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